WEBINAR
NEC CaseFlow for CRisis and resilience Fund: From application to crisis payment
Date: 9 June
Time: 11am - 12pm
Location: Teams
Navigating and delivering
the Crisis & Resilience Fund
Join our upcoming NEC Caseflow webinar to see how it helps deliver Crisis & Resilience Fund payments quickly, consistently and with clear assurance, even as demand and local policies change.
Date: 9 June
Time: 11am - 12pm
Location: Microsoft Teams
NEC Caseflow helps deal with Crisis Payments from application, through to decision and outcome, providing a structured and auditable process. Book your place on the webinar to see it in action.
More about NEC caseflow
Proven Software
NEC Caseflow case management is based on NEC’s proven experience of supporting councils to deliver welfare and grant support at scale. Explore our case studies below to see how we have previously helped authorities to manage demand, maintain consistency and deliver support with confidence.
How NECCaseflow Helps
NEC CaseFlow enables the rapid launch of a digital Crisis Payments scheme, allowing residents to receive support sooner without lengthy system changes or manual workarounds.
It is an end-to-end workflow from application through decision to outcome, ensuring proper case tracking and consistent decision making. All whilst maintaining every case activity, communication, and histories in one place to support audit trails, reporting and provide confidence in delivery.
What it does
NEC CaseFlow supports the full lifecycle of CRF Crisis Payments, from application through to outcome.
It enables councils to:
- Capture applications digitally or via assisted‑digital routes
- Review evidence and assess eligibility in a structured process
- Record decisions clearly and progress approved cases to fulfilment
- Communicate outcomes and updates with applicants
- Monitor volumes, progress and service performance
New Guidance
The Crisis & Resilience Fund sets new standards for flexibility, assurance, and continuous delivery throughout the year. For Crisis Payments, councils must act swiftly while maintaining control, consistency, and clear visibility.
- Managing changing local policy and demand
Join the webinar
case studies & Articles
Here's just some of the results we've delivered for our customers.
Delivering Oxfordshire’s Resident Support Scheme to avoid and relieve financial crises
By delivering the council’s service in line with national and local guidance, we’re helping to make it fast, fair and accessible right across the county.
Helping Fife Council to provide essential welfare support efficiently
By helping Fife Council to administer applications to the Scottish Welfare Fund, we helped to get vital support to the right place fast.
Helping Clackmannanshire to get vital support to people in need
By administering the Scottish Welfare Fund, we helped to get grants to the right places when their service came under pressure
Maximising the benefit of the Crisis and Resilience Fund
Our Operations Manager, Rob Iredale, explains what’s changed and offers some tips for delivering the best outcomes.
Government announces £53m heating oil support
We’ve reviewed the guidance and discussed potential early impacts with councils and identified key considerations for councils preparing to administer these payments
Missed our most recent CRF webinar?
Catch up on our previous webinar that looked at the practical implications for councils of the Crisis & Resilience Fund (CRF) guidance for 2026–2029. Hosted by Rob Iredale, the session examined key implications for delivery, featuring insight and special guest from Oxfordshire County Council on delivering crisis support end-to-end, and discussion on DHPs and income maximisation.