NEC Entitlement ServiceS
Need ongoing help or instant capacity boost? Whatever it is, we're ready to make a difference
Services that work for you and your team
Our Entitlement Services team is designed to support local authorities in driving value whilst helping them to achieve their goals.
Our team can manage discount reviews, run contact centers, clear cases and more. Whatever you need, we’ll help you deliver, sometimes within hours of your call.
It’s remote but won’t feel like it, because we’ll mirror your processes exactly. That’s why more than 130 customers trust us to help with a range of services.
GENERATE REVENUE
INCOME GENERATING REVIEW SERVICES
Small
business Rates Relief
Single Person Discount REVIEW
Empty Properties Review
Discount & Exemptions Review
Property & Premium Verification
GET EXTRA SUPPORT
BACKLOG CLEARING AND FULL MANAGED SERVICES
Scottish Welfare Fund
Contact Centre Support
Blue Badge MANAGED SERVICE
Local welfare provision/
Household Support Fund
Council Tax, Housing Benefit, NNDR Resilience
backlog support Housing Benefit and/or Council Tax training
case studies
Here's just some of the results we've delivered for our customers.
Finding £4.8m additional revenue at Birmingham City Council
By reviewing a range of Council Tax Discounts and Exemptions, we’ve helped Birmingham to generate additional revenue while taking the pressure off in-house teams.
Reviewing Small Business Rate Relief unlocks £1.1m revenue for Rochdale
We partnered with Rochdale Borough Council to see if a review of Small Business Rates Relief (SBRR) would prove cost-effective. We identified more than £1m in potential revenue from only 20% of cases.
Helping East Renfrewshire Council with processing, training and more
In addition to revenues and benefits processing, we’ve also delivered a training refresh for their in-house team and even provided a team leader.
IF YOU'RE INTERESTED IN ANY OR OUR SERVICES
GET IN TOUCH