A recovery plan
for the nation's healthcare
Download our latest white paper to discover how user-centred systems thinking can help NHS organisations tackle complexity, improve patient outcomes, and design services that work better for patients, clinicians and the wider health system.
Healthcare transformation works when systems are designed around the people who use them
The NHS faces unprecedented pressure: record waiting lists, workforce shortages, and services stretched beyond capacity. Technology alone will not solve these challenges. A recovery plan for the nation’s healthcare explores how user-centred systems thinking can bridge the gap between human needs and system performance, creating lasting improvements for patients and service providers.
Drawing on real-world NHS case studies and expert insight, the report challenges conventional approaches and offers a proven method for designing change that works. See how this approach is already making a difference and how it could be applied in your organisation.
What does the
white paper cover?
Find how NEC Digital Studio's approach is helping NHS organisations create lasting, measurable improvements in healthcare services. This includes:
✓ Tackling complexity with people-first design
✓ Solving root causes, not symptoms
✓ Real NHS case studies
✓ Designing change with patients and staff
✓ Reducing risk through test-and-learn methods
Who are the contributors?
This white paper brings together expert insight from NHS leadership, academia, and NEC Digital Studio’s design and strategy team. They include:
Matt Edgar
Director of Digital Urgent and Emergency Care, NHS England
Thomas Jun
Professor of Sociotechnical System Design, Loughborough University
Val Mitchell
Programme Director, MA User Experience Design, Loughborough University
Tom White
Head of Service Design, NEC Digital Studio
Gavin Maguire
Head of Design, NEC Digital Studio
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